Our goal is to ensure that tenants enjoy their stay with us. If you have questions, or need assistance, the following FAQ’s and maintenance request form are here for your convenience.
What is considered a maintenance emergency?
Examples of emergencies include: Flood, fire, no heat or hot water in the winter, all leaks, total power outage and significant smell of gas. If you have an Emergency, please call:1-866-633-7418
What if I need to terminate my lease?
Unfortunately, we do not do lease terminations. But we do give you the option of subletting the apartment for a one-time $75.00 fee. You’ll simply fill out the paperwork to have someone take over the lease for you for however long you need.
What are my rental payment options?
Rent is due on the first of the month, but you have until the 5th to make a payment without acquiring late fees. We accept cash, money orders, checks, and all major credit cards. In the case that our office hours conflict with your schedule, you can pay over the phone with a credit card or use the drop box located by the main office doors. With our automatic withdraw option, we will conveniently draft your rental payment from your bank account or credit card on the first day of each month.
Where do I have packages delivered?
We prefer you have packages delivered to your individual apartment. If you are expecting a large package and can’t be in town to pick it up, please call and make arrangements with the office.
What is my mailing address?
The mailing address you use to set up your utilities will be the numerical address we assign to you on your lease. A letter/number combination is typically the way we identify the units for the complex’s use, i.e. putting in a maintenance request.
Where can guests/parents park while visiting?
We like to make sure you have a parking spot near your apartment at all times. In order to do that, we have a strict towing policy for cars without an up-to-date Chateau Royale parking sticker. We reserve the gravel lot specifically for your visitors, so they can utilize this lot daytime and overnight parking.